We were on a brief excursion out of town, and decided to treat ourselves to staying at the Hyatt. They have completely revamped the restaurant in their Rochester location. It was pretty nice before, but now they have completely overhauled it. I’m not always the biggest fan of modern architecture, which can be trendy and sterile. But they’ve done a nice job with it here. The atmosphere, colors, and lighting are pleasant, stopping just short of slickness. Tasteful music was playing, mostly consisting of what they’re calling ambient or chillout music these days. I like this style very much, and in the restaurant I think it works very well, giving a modern, urbane feel without being pushy enough to interfere with conversation; it relaxes and stimulates rather than shouts.
We were ordering late in the evening, and just went for a small meal and drinks. The food was lobster mac and cheese, which I thought was a very nice idea, and it was as delicious as it sounded. Bravo! The rest of the menu looked very appetizing, too, and included some pretty creative selections. Our server was extremely friendly and helpful. We ordered port, and it was top quality. Not a cheap meal, this is the Hyatt, after all, but very high quality and priced competitively with similar establishments, in our opinion. Not only a nice place to eat while staying at the hotel, but it could be a nice option for a date, too. The very center of Rochester’s downtown, which has suffered in recent years, doesn’t offer much of this, so this is a welcome addition. I’d typically recommend another neighborhood, such as Corn Hill, Park Ave., and so on, so it’s nice to have another choice.
We had breakfast the next morning in the restaurant as well, and enjoyed that, too. We’re big coffee snobs, as anyone reading this blog will attest, but remarkably, their coffee passed muster. When we read the name “Sustainable Omelet”, we laughed and decided to order it. I was picturing an omelet held way up in the air by a giant crane. I asked the server if it was really sustainable. I must have sounded serious, as she simply said yes, even I thought I was pretty obviously smirking. In any case, it was delicious, with some nice cherry tomatoes cooking lightly in oil, and very tasty herbed potatoes.
To me, the Hyatt brand implies a pretty fancy, posh hotel. Indeed, you do get very responsive, even enthusiastic service. The rooms are plush, with very high quality and color-matched decor. Even the shampoo is really nice. The customers are often well-dressed and cosmopolitan. [apart from the kids that show up at breakfast looking stupid in their pajamas or other cheesy clothing, and I don’t mean young kids, but ones that are old enough to drink and reproduce] Given all that quality, I was irritated to find that this Hyatt did not offer free Wifi. Even the cheapest motels offer this nowadays. Yes, you can pay T-mobile for it if you want to.
I tried to imagine why they’d cheap out on this. Possible reasons I thought of:
- The economy sucks so bad that even high-end places are suffering.
- Some bean counter just wants yet one more thing he can monetize, just like Barnes & Noble did until they got publicly pilloried.
Then it occurred to me that maybe the calculus was something like this: nowadays “everyone” is using their IPhone/AT&T overpriced plan (or the like) to do their web surfing, so they aren’t using plain Wifi anyway. In that scenario, maybe bean counters figure that if any outliers want to use it, Hyatt should spank ’em for the privilege. But wow, a Hyatt being stingy when they charge that much for their rooms? I’ve got to believe that there are business travelers who might want to use their laptop for some work, research, surfing to look for restaurants, etc.
For the most part, though, we really enjoy the Hyatt when we’re in the mood to splurge and pamper ourselves. Our kudos for the new restaurant. I just won’t stay there when I need to do work, as I need access to the internet for that, and I don’t want to pay more than their usual fee for that.